What is a Pondsultation?

Each water feature we create is unique, and that is because each client is unique!  During our pondsultation stage we want to know what your thoughts, ideas and dreams are for your perfect water feature.  We will give you our expert ideas and opinions to come together to create something perfect.  This perfect feature takes time!  Depending on the scale and scope of your project we may require one consult or a few.  We have a couple of options for our consultations:

At Your Home Site Visit:

During a home consultation our designer will take about an hour to an hour and a half of your time. You  will be walked through your property and creative ideas will be given. Most importantly he will listen to you! Our portfolio will be discussed and this is the time to bring your creative ideas to the table.  Depending on the scope of the project a written proposal will be given to you immediately. If the project is booked immediately a time frame for your project will also be given.  If we don't book your project during the consultation we do charge a fee. However this fee is reimbursed to you if you choose Clearwater Ponds as your contractor to give you the dream backyard at a later date.

Free Consultation At our Store:

A consultation at our store is a great idea as we can walk you through first hand a variety of features to give you just a taste of what we can create for you.  We will set up a time with our designer and you can sit pondside and discuss your project.  Bring any photos (or video) of the areas you are talking about and we can go through the design process with you.  A site visit can then be scheduled once you have been given an estimate for the work necessary and the scope of the project.  

If you want a consult at your home or in the store, simply call us or fill out the request form and we will set one up for you.

We realize people want the most for their money, so when you spend make sure you are choosing the best pond contractor. What is a few hundred dollars difference in a quote if you aren’t going to get the same customer service, knowledge, expertise and after installation services?  Deciding on a contractor to build your water feature can be a big decision.

Here are some things to help you decide:

  • Are you a Certified Aquascape Contractor?
    Certified Aquascape Contractors (CACs) are the most qualified and informed pond installers in the water gardening industry. Clearwater Ponds was one of Ontario’s first Certified Contractors, becoming certified in 2003! In 2014 we have been recognized as a MASTER CERTIFiED CONTRACTOR, that is the best of the best, elite of the elite!!
  • Do you have a pond yourself?
    This may surprise you, but many landscape contractors do not have a water garden of their own. Ask your contractor if they own a water garden, and if not why? 
  • How many water features do you install per year?
    One pond install does not a make a professional. In the water garden construction industry, practice does indeed make perfect! A contractor needs to be building at least 10 to 20 water features per year to keep their skills sharp and a certain standard of excellence. Clearwater Ponds over the last decade has built hundreds of water features. Building usually close to 40 per season and maintaining hundreds! Clearwater Ponds has also been part of builds at Epcot Flower Show in Disney, The Shed Aquarium in Chicago and “The Most Extreme Pond Build” in St. Charles, Chicago. That is a lot of experience!
  • May I see your portfolio?
    Ask to see examples of features they have designed and built. Not pictures from other contractors that they say they can do for you! Clearwater Ponds not only has extensive portfolios (yes multiple examples of our work), we have built a showroom to showcase our work for you.
  • Do you have any business references?
    Ask for them, and then make sure you call them. Better yet, go visit the owners and their ponds, if they are willing. Pond Tours are great for getting face-to-face with homeowners and asking about their installation experience. Clearwater Ponds has hosted 9 Charity Pond Tours, and have showcased over 90 different ponds. What a testament to our workmanship and how happy our clients are that they want to show off their features to everyone!
  • What is your followup and warranty for after service?
    Water features can have issues, too often we hear of contractors who once the job is done their phone is “off”. They don’t have the knowledge or the staff to go out and fix any issues. Clearwater Ponds warranties all our work for a full year, you go through every season knowing you are covered! We also offer complete maintenance services if you desire. We are also always available at our store. Our phones are always on! Are you ready to get your feet wet? Book your Pondsultation today!